Wetherells Rewards Terms & Conditions

The Wetherells Rewards scheme is operated by Wetherells Department Stores. Anyone who registers their details can join.

The Scheme

The Wetherells Rewards card is issued by and remains the property of Wetherells Department Store which reserves the right, at any time without notice to:

  1. Terminate the scheme
  2. Decline to issue reward cards
  3. Withdraw or cancel reward cards or points collected, or to alter or amends the conditions of operations of the rewards card scheme.

All participants in the Wetherells Rewards scheme must be resident in the UK and aged 18 years or over. The rewards scheme is only for personal and consumer use. Rewards points cannot be transferred, sold, pooled or in any way traded. Your Rewards card cannot be used for corporate/business orders.

Rewards points are awarded and redeemable in most departments at Wetherells Department Store, but not currently in Hairstyles @ Wetherells and Laveracks at Wetherells. Wetherells Department Store reserves the right to alter or amend these qualifying departments at any time.


To collect points for a transaction in store, your rewards card must always be presented at the cash register. Failure to present the card at the time of transaction will result in permanent loss of points for that transaction. Points will be credited to your card for all items that you purchase during the normal opening hours. Other products may be excluded from the scheme at the discretion of Wetherells Department Store. Points can be earned on any transaction amount.

Two points shall be awarded for every whole pound spent. Wetherells Department Store shall be entitled at any time to cancel points awarded if the relevant products to which such a rewards relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products, unless such exchange is for products with an equivalent point’s value. Where the relevant products are exchanged for other products, unless such exchange is for products of a lower points value Wetherells Department Store shall be entitled to cancel the balance of points between those originally collected and those collected in respect of the replacement products.

The current redemption value of points is two points equals one pence.

Birthday surprise rewards are decided at the discretion of the issuer. Birthday benefits are subject to change and not guaranteed.

*Birthday surprise rewards are currently suspended due to technical issues. Sorry for any inconvenience.

Pamper Yourself
Pamper yourself treats are redeemed against accumulated points. Customers will be notified when they have accrued enough points (6,000) to enjoy this benefit and provided with the option to spend their points on transactions in store or use them against the current pamper benefits – mini makeover with the Beauty Counter team or cut and blow dry at Hairstyles.

Pamper benefits are by appointment only. Details of how to access will be supplied with the bi-annual voucher issue.

Treats for two
Customer must have accrued 7,000 points to enjoy this benefit (afternoon tea for two) in the Arches Coffee Lounge.  Customers will be notified when they have accrued enough points to utilise this benefit and provided with the alternative option to spend their points on transactions in store should they prefer.

This treat is available via reservation only. Please contact us if you’d like to redeem this award.

Redeeming your Points

Rewards points can be redeemed on many items at Wetherells Department Store or utilised to enjoy the pamper and treats for two rewards. Just present your card at the till point during any eligible transaction, and ask to spend your points. The equivalent monetary value of the points will be deducted from the transaction total, and the corresponding number of points deducted from the loyalty account total.

Loyalty rewards terms and conditions and expiry dates apply.

Points may not be redeemed in all departments, please see department exclusions above.

Points may not be exchanged for cash and may not be transferred to any other party.


Rewards accounts that remain dormant for more than 24 months may be cancelled by Wetherells Department Store and all points mull and voided.

Data protection

Any data we collect for the Rewards scheme will be used solely by Wetherells Department Store. In accordance with data protection legislation we will not share any of your data with third parties. We will analyse your purchase history to provide you with relevant and personalised offers, promotions and advice relating specifically to Wetherells Department Store products and services.

See out full privacy policy here and GDPR policy here or for further information please speak to one of the in store team.

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